Business Telecom Solutions Ltd

Panasonic Call Management Software - Make your telephone system work harder for your business


Comms Office Lite gives you the power to take complete control for your telephone system and not only allows you to monitor how your system is being used, but also how cost-effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call.

With Comms Office Lite, you can limit costs and optimise the performance of your telephone system by:


Analysing the most expensive calls
Monitoring levels of incoming and outgoing calls
Checking how quickly the phone is being answered
Making sure calls are not being missed
Identifying abuse or misuse of the telephone
Ensuring sufficient telephone cover is provided at peak times
Improving customer service via the telephone
Setting up cost centres to make departments responsible for their telephone calls
Managing sales teams responsible for outgoing calls
Supervising support teams responsible for incoming calls
Viewing data remotely from a password protected internet or intranet site.